Associate Director Client Solutions

Role Overview:

We are seeking an experienced and strategic Associate Director – Client Solutions to lead solution development and client engagement. The ideal candidate will have a strong background in designing and delivering tailored business solutions, with a focus on understanding client needs and driving value. This role involves direct interaction with senior stakeholders, developing customized solutions, and ensuring seamless execution to achieve business objectives.

Key Responsibilities:

 1. Client Engagement and Relationship Management:

• Act as the primary point of contact for key clients, ensuring effective communication and alignment of solutions with business objectives.
• Develop and maintain strong, long-term relationships with clients, identifying opportunities to enhance value and expand engagement.
• Lead client meetings, presentations, and negotiations, demonstrating a deep understanding of client needs and business challenges.

2. Solutioning and Strategy:

• Lead the design, development, and implementation of client-specific solutions, ensuring alignment with business goals and industry best practices.
• Collaborate with internal teams to assess client requirements, identify gaps, and propose innovative solutions.
• Ensure seamless integration of solutions with existing client infrastructure and business processes.

3. Cross-Functional Collaboration:

• Work closely with sales, delivery, product, and technical teams to ensure consistent and high-quality client outcomes.
• Act as a liaison between clients and internal teams to resolve issues and drive continuous improvement.

4. Performance and Reporting:

• Monitor and analyze solution performance, client satisfaction, and business impact.
• Provide regular updates and reports to senior management on key client engagements and business performance.
• Develop and implement strategies to improve client retention and satisfaction.

5. Leadership and Team Development:

• Mentor and guide team members, fostering a culture of excellence and accountability.
• Drive knowledge sharing and best practices across the team.
• Build and maintain a high-performance culture focused on client success and innovation.

Required Skills and Experience:

• 12–20 years of experience in client solutions, solution architecture, or business consulting.
• Strong experience with CRM platforms preferred (e.g., Salesforce, Dynamics, SugarCRM)
• Proven ability to engage with senior stakeholders and drive business outcomes.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and presentation skills.
• Strong leadership skills with a focus on team development and performance.
• Experience in solution delivery within IT services, consulting, or technology sectors
• PMP certification or equivalent project management certification would be an added advantage.

Key Attributes:

• Client-focused approach with strong strategic thinking.
• Ability to manage complex client engagements and drive results.
• Strong leadership and team-building skills.
• High level of accountability and ownership
• Ability to work in a fast-paced, dynamic environment