Job Category: Sales & Marketing
Job Type: Full Time
Job Location: Pune
No. of Positions: 1
Experience: 5-10 years
Skills: Client Onboarding Customer Retention & Expansion Sales Management Upselling & Cross-selling
Education: Any Graduate
Key Responsibilities:
Sales Management:
- Lead Generation & Pipeline Management: Oversee the sales pipeline, ensuring lead generation, qualification, and timely follow-ups
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Client Acquisition: Lead the sales team to acquire new clients, focusing on tailored solutions across CRM and other business process services
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Sales Strategy & Execution: Develop and execute sales strategies to drive revenue and meet growth targets
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Relationship Building: Build strong relationships with potential clients, identifying their business needs and offering comprehensive solutions
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Team Development & Performance: Provide leadership, training, and coaching to the sales team to enhance skills and achieve KPIs
Customer Success Management:
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Client Onboarding & Implementation: Ensure successful onboarding of new clients, supporting them as they implement our CRM systems and other related services
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Customer Retention & Expansion: Develop strategies to improve customer satisfaction, reduce churn, and drive expansion opportunities within the existing client base
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Strategic Consultation: Act as a trusted advisor, helping clients maximize value from the services provided, including CRM, data management, and process optimization
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Upselling & Cross-selling: Identify opportunities for upselling and cross-selling additional services, working closely with the sales team to expand our footprint within existing accounts
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Customer Health Monitoring: Track client health, anticipating challenges and addressing risks proactively
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Reporting & Metrics: Measure the success of both sales and customer success initiatives, reporting on key metrics such as customer satisfaction, churn, and sales performance
Qualifications & Skills:
- 5-10 years in sales and customer success management, preferably in CRM or related services.
- Proven track record in driving sales and improving customer retention.
- Strong leadership, communication, and interpersonal skills.
- Ability to develop and execute sales and customer success strategies.
- Familiarity with CRM platforms (Salesforce, HubSpot, etc.) is a plus.