Receptionist cum Administrator

Responsibilities :

• Maintain a well-organized reception area.
• Welcome guests, customers, and employees in a courteous and professional manner. Direct them to the appropriate person or department.
• Manage and route incoming phone calls appropriately.
• Provide excellent customer service by handling questions, resolving issues to ensure a positive experience for both guests and callers.
• Provide basic and accurate information in-person and via phone/email in a timely manner.
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook) and issuing visitor badges
• Monitor the inventory of office supplies and purchase new material with attention to budgetary constraints.
• Gather information, compile data, and prepare necessary reports, as and when needed.
• Manage proper filing and documentation
• Ensure all operations adhere to policies and procedures.
• Provide general administrative support and assist all teams with any administrative work, as requested from time to time.
• Coordinate meetings and events at the office, make calls to employees for office events
• Manage employee leave and attendance records.
• Coordinate Travel Booking: Domestic and International
• Oversee facility services, maintenance activities, tradespersons (e.g., electricians), and vendors.
• Coordinate courier deliveries.
• Ensure basic cleanliness and hygiene of office premises.
• Work diligently under the Manager’s guidance.

Skill Requirements:

• At least 3 years’ experience as an Administrator
• At least 1 year experience as a Receptionist
• Graduation or diploma in any relevant field
• Hands-on experience with the MS Office Suite (particularly MS Word and MS Excel)
• Familiarity with office equipment, like printers and fax machines
• Solid written and verbal communication skills
• Professional telephone skills and etiquette
• Should be resourceful and proactive.
• Should display multitasking and time-management skills, with the ability to priorities tasks.
• Ability to propose new ideas and implement them, if approved by management
• An analytical mind with problem-solving skills