Agile Development and ERP Integration for a Field Service Platform
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Headquarters
- USA
Business Size
- SME
Industry
- Field Services, Construction Technology
Technologies
The Client
The company is a US-based software provider focused on managing field operations for contractors and service businesses. Since starting with Ambit in 2013, the client has worked to improve its SaaS platform to meet the changing needs of field service teams. They aim to provide smooth job scheduling, real-time communication, and system connections that lessen operational issues for customers.
Challenges Faced
The company needed a flexible and scalable development partner to update its product with modern technologies and connect with various ERP systems.
- Legacy feature modules required modernization.
- There was a need for ongoing innovation while ensuring platform stability.
- Rapid feature rollout was necessary to remain competitive.
- Multiple ERP platforms had different data structures and workflows.
- Support for mobile access across platforms was important for field technicians.
- Complex UI workflows needed component-based front-end frameworks.
- Data synchronization posed challenges in hybrid online-offline use.
- MySQL queries required performance tuning under heavy use.
- Security needed to be strengthened across web and mobile platforms.
- The absence of agile delivery and release pipelines was an issue.
Ambit’s Solution
Ambit offered full development services using an Agile approach, emphasizing product stability, innovation, and scalability.
- An Agile-based sprint delivery model was used with iterative releases.
- ReactJS and VueJS were utilized for modular front-end development.
- A responsive UI was created with Bootstrap and CSS for desktop and mobile.
- MySQL performance improved through indexing and query adjustments.
- Integration adapters were built to sync with popular ERP platforms.
- An offline-first React Native mobile app was developed for field users.
- Role-based access and security audits were conducted across modules.
- The design included modular components for faster feature extensions.
- End-to-end QA automation was introduced to manage regression issues.
- Collaborative product grooming sessions helped to keep the backlog up to date.
Results Achieved
Ambit became the client’s long-term development and innovation partner, assisting in scaling their product across various industry clients.
- The product roadmap execution accelerated with monthly releases.
- The success rate of ERP integration improved with plug-and-play connectors.
- Technical debt was reduced through phased module rewrites.
- Mobile adoption among field users increased with the React Native app.
- A CI/CD-driven agile development framework was established.
Conclusion
By using Ambit’s technical skills and Agile delivery method, the company successfully transformed its product into a flexible, modern field operations platform ready to integrate into complex enterprise environments.