SugarCRM QMS Add-on: Drive Compliance, CAPA, and Quality Excellence
Getting a new client is 5x more expensive than retaining one. Real business happens after the deal is closed. Managing expectations and delivering on the promise is a given in the world of informed and outspoken customers. Proper Quality Management helps lower costs, achieve better margins, command higher retention/renewal rates, and hence market share
Companies that don’t have a QMS plan usually struggle with product safety, product quality as well as failure to achieve regulatory compliance.
Ambit augments the already powerful SugarCRM capability as a modern SaaS-based CRM to also managing customer expectations post-sales. Adding case and nonconformance management, to guiding on corrective actions and conducting audits.
Features
Compliant
Management
Document Complaints & Classify them, Perform Risk Assessments, View Product History, Identify Root Cause Analysis, Customer Communication, Implement Actions and comply with the regulations.
Nonconformance
Management
The module records key metrics about the NC and provides a dashboard with Location, Defect type & subtype, corresponding Product and Assigned To, and visualize the NC metrics.
CAPA
Management
Log defect notifications from sources such as User Forums, Customer Portal, Webform, Email or Twitter. Prioritize CAPA and take them through stages: New, Assigned, Pending, Closed (resolved), Rejected.
Audit
Management
Manage the lifecycle of audit planning, through execution (findings & reports) and closure. records key metrics such as Audit Type, Outcome (pass/fail), Audit Status, Audit stage of in-progress Audits and Lead Auditor
Offerings
SugarCRM Consulting
Discover how the capability of a powerful CRM like Sugar can be augmented further
System Integration
Break down silos by connecting islands and create a get a grip on your business operations
Application Customization
Customize the application to your businesses need with the help of SMEs, architects, and developers
Application Accelerators
Accelerate the pace of implementation and onboarding with quality accelerator apps
User Training
Enable quick on-boarding and adoption with certified trainers with industry experience
Maintenance & Support
Avoid application downtime and quick resolution to technical issues with professional maintenance and support
Why Ambit’s nexaQMS?
Ensuring product quality, regulatory compliance, and seamless post-sales support is critical for businesses in manufacturing, life sciences, aerospace, and consumer goods. Ambit’s nexaQMS, built on SugarCRM, provides a centralized, AI-driven platform to manage CAPA, nonconformance, audits, and compliance with ease. By integrating with ERP, CRM, and enterprise applications, nexaQMS eliminates data silos, automates workflows, and enhances decision-making—helping businesses move from reactive to proactive quality management.
Key Benefits of nexaQMS:
– Automated CAPA & Nonconformance Tracking – Identify, prioritize, and resolve quality issues faster.
– Regulatory Compliance & Audit Readiness – Stay compliant with ISO, FDA, GMP, and industry-specific standards.
– Seamless System Integrations – Connect with ERP, CRM, and BI tools for real-time data access.
– Cloud-Enabled & Scalable – Flexible deployment options to meet business needs.
– Industry-Specific Customization – Adaptable for highly regulated sectors requiring strict quality control.
With Ambit’s deep expertise in QMS and CRM integration, nexaQMS transforms quality management into a growth driver, ensuring businesses reduce risks, optimize operations, and deliver superior customer experiences.
Alliances & Platforms
Insights
Industry Solutions
Request for Services
Frequently Asked Questions
It streamlines compliance by helping you document and classify complaints, perform risk assessments, implement corrective actions, and ensure regulatory adherence efficiently.
Yes, Ambit Software offers application customization to tailor the QMS add-on to your specific quality control, compliance, and audit management requirements.
Key features include nonconformance management dashboards, CAPA prioritization and tracking, audit lifecycle management, and tools for root cause analysis and customer communication.
Yes, Ambit Software provides user training and professional maintenance and support to ensure smooth onboarding, adoption, and uninterrupted operation of the QMS add-on.
The QMS add-on enhances SugarCRM by enabling businesses to manage compliance, nonconformance, CAPA, and audits more effectively, ensuring streamlined quality control and regulatory adherence.