Today’s smarter customers expect a custom-tailored service, that is responsive, fast and resolves their queries anytime, across any channel, on any of the devices they use. Salesforce’s Service Cloud empowers your support team to deliver the best customer service from the help desk to social media channels with drastically cutting costs. Service Cloud provides a set of capabilities for your customer service with intelligent service conversations from your contact centre to self-service portals, social media and beyond, make your agents smarter and your customers happier by assisting them from one platform.
As a Salesforce Consulting Partner and a leading CRM/CX solutions provider, Ambit offers Service Cloud consultation, implementation, customization, and integration services to create more cross-selling opportunities, improved app integrations, real-time support information, precise responses and proactive responses through customer’s favourite channel. With our exclusive CLIF Methodology, we help you understand customer preferences through important insights and create brand loyalty, thus improving your customer lifetime value.
Features
Call Center Management
Turn your call centre into a customer engagement centre. Get a 360-degree view of your customer and get a better agent experience, enhanced omnichannel visibility for supervisors, and an intuitive console powered by AI-driven insights.
Reimagine Your Customer Portal
Make self-service easy with tools that empower your customers to get answers to their questions. Provide them with helpful articles, allow them to collaborate with peers in discussion groups, or connect with agents to quickly find the support they need.
Make Smarter Service Decisions
Uncover new trends and turn insight into engaging customer experiences that make your customers happier. Boost productivity with built-in reports and dashboards and access past performance and get instant updates to see exactly how your teams are performing.
Launch Service Fast
Grow your business faster by launching a modern service experience that every customer will love with more personal support interaction by using the channel of their choice with Service Cloud.
