A deep eco nomic downturn, like the one w e are coming through now, is like a vicious storm threatening everything in its path. The natural responses to such an event are instinctive—first protect what is most precious, then rebuild as quickly as possible but better and stronger than before.
A deep economic downturn, like the one we are coming through now, is like a vicious storm threatening everything in
its path. The natural responses to such an event are instinctive—first protect what is most precious, then rebuild as
quickly as possible but better and stronger than before.
A crisis makes it crystal clear that customers are our most treasured business assets. Losing a customer will cost you not only the current business but also all the time and money you invested to get the customer, along with all the future revenue that this customer would have produced for your company.
We can take these valuable, albeit painfully acquired, answers as starting points for reengineering our business processes to bolster customer retention while providing us with a more powerful engine for maintaining current customers and acquiring new business in the future.
- Protect Your Customers
- Rebuild Business Processes
- Revisit Deployment Options
- Here are some more questions indicating areas you may need to address